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Open Questions

Channel Priorities

  • v1 channel set is now fixed as WhatsApp plus email
  • remaining question is how much automation each channel gets in the first release
  • remaining question is whether operator notification should be email first, WhatsApp first, or dual-path from day one

Billing Model

  • platform-owned model billing
  • client-owned API billing
  • hybrid model

Tenant Isolation

  • how strict should tenant isolation be in v1
  • what can be shared safely in the pilot phase

Client Onboarding

  • the first pilot tenant is now TV Mount Australia
  • what does onboarding need to collect
  • what knowledge format will be accepted first

Voice / Telephony

  • when should voice move into scope
  • should telephony be part of the AI pilot or remain a separate offer initially

Infrastructure Boundary

  • what business-tagged VM or service should host the first pilot stack
  • whether the first Tentacles core should live on the current business prototype footprint or on a newly provisioned dedicated business node
  • whether Qdrant is required in the first deployment or can wait until the first retrieval-heavy workflow appears
  • whether Dify should be present in the first live deployment or deferred
  • whether Langfuse should be present in the first live deployment or deferred